Fire, Intrusion & Access Control Service Technician

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits 
• Life, AD&D, and LTD insurance 
• Paid Vacation and Holidays
• Company-Matched 401K and IRA Retirement Savings 
• Per-Diem paid when overnight travel is required 
• Drive time and mileage paid for use of a personal vehicle when travel is required 
• Company vehicle provided after orientation 

Requirements:

• Field installation experience in security environments: Fire Alarm /Intrusion / Access Control 
• NICET certification (Preferred) 
• Current/valid state required Physical Security license and/or Life Safety license in the applicable technology.  
• Knowledgeable about NFPA standards, including NFPA 70 and 72   
• Work schedule mainly during the day 8 am to 5 pm, with some night shifts. 
• Available and willing to work at heights of 20’-60’ on lifts. 
• Experience reading blueprints and site maps. 
• Experience with multiple Intrusion/Access system manufacturers is a plus.   
• Assist with pre-installation opportunities by designing and planning technical solutions. 
• Perform new installs and provide technical escalation support both on-site at customer locations as well as remotely via the phone and specialized tools. 
• Excellent customer relationship and communication skills; verbal and written.   
• Has basic PPE, and reliable transportation during the training period prior to issuing a company vehicle  
• Computer/laptop/smartphone proficiency. 
• Basic understanding of Microsoft Office Products (Word, Excel, PowerPoint) is a plus. 
• Highly proficient with the use of email, spreadsheets, and the ability to learn internal systems. 
• Valid driver’s license with a clean driving record; no DUI or DWI in the last three years.  

Responsibilities:

• Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control / Intrusion Alarm / LAN/WAN infrastructure, and wireless LAN.  
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work.   
• Complete all wiring, connections/terminations, and equipment installations ensuring that Access Control and Intrusion systems are complete with total customer satisfaction and contractual requirements. 
• Install, repair, or upgrade fire alarm systems and program control panels for fire alarm systems with the guidance of building plans and electrical layouts.  
• Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics. 
• Complete all wiring, connections, and equipment installations ensuring that fire alarm systems are in compliance with electrical and fire codes. 
• Tests to ensure all newly installed fire alarm systems and component devices are operational. 
• Adhere to all required project safety requirements as set forth by Wachter, our customers, or OSHA. 
• Perform any other duties not specifically statedherein, but which your supervisor may assign. 
• Ensure all work complies with current codes and regulations. 
• Assist and collaborate with the Installation Team Lead or Project Manager regarding on-site work schedules and timely delivery of equipment. 
• Conduct tests to ensure all newly installed systems and component devices are operational.  
• Troubleshoot new system installations to ensure the proper functioning and to ensure the system meets local, county, state, or federal codes and legal and/or insurance requirements.

Travel and Training

Valid driver’s license with a clean driving record (no DUI/DWI in the last 3 years)
Willingness to travel moderately (up to 20–30%) and work flexible shifts, including overnights
Must have reliable personal transportation for use during the initial training period; must be willing to attend a mandatory one-week, in-person technician orientation in Lowell, Arkansas upon hire; orientation is scheduled shortly after hire based on the next available session, and a company vehicle will be provided upon completion of orientation