Location: Basalt, Colorado

Position Summary

Key Responsibilities

• Direct, schedule, and oversee daily activities of fire sprinkler service technicians.
• Provide technical guidance and assist with troubleshooting complex issues in the field.
• Conduct jobsite visits, quality checks, and performance evaluations.
• Mentor and train technicians to enhance skills, safety awareness, and productivity.

Service Operations Oversight

• Assign service work orders, monitor progress, and ensure deadlines are met.
• Coordinate emergency service coverage and on-call rotations.
• Review service reports for completeness, accuracy, and compliance with company standards.
• Ensure availability of required tools, equipment, and materials for field operations.

Quality Assurance & Compliance

• Ensure work meets NFPA 25 and other applicable standards, as well as local codes. ● Maintain accurate documentation of inspections, deficiencies, and repair work.
• Promote strict adherence to OSHA safety requirements and company safety protocols.

Customer Relations

• Serve as the primary point of escalation for customer concerns or technical issues.
• Communicate inspection results, service recommendations, and repair needs clearly to customers.
• Partner with sales or estimating teams to develop accurate proposals for repairs or system upgrades.

Administrative & Reporting

• Maintain technician schedules, timekeeping records, and project tracking reports.
• Monitor key performance indicators such as completion rates, call-backs, and customer satisfaction.
• Provide management with regular updates on service department performance.

Qualifications

Education & Experience

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Fire Protection, Construction Management, or related field preferred.
• Minimum 5 years of fire sprinkler service experience, with at least 2 years in a supervisory or lead technician role.

Certifications

• NICET Level II or higher in Inspection & Testing of Water-Based Systems preferred.
• State-issued fire sprinkler license (if applicable).
• OSHA 30 or equivalent safety certification desirable.

Skills & Competencies

• Strong knowledge of NFPA 25 and related fire protection standards.
• Ability to read and interpret blueprints, piping layouts, and technical specifications.
• Excellent leadership, organizational, and customer service skills. ● Skilled in troubleshooting and problem-solving.
• Proficient in Microsoft Office and service management software.

Physical & Work Environment Requirements

• Ability to lift 50 lbs, climb ladders, and work at heights or in confined spaces.
• Work in various environments including active construction sites, industrial facilities, and occupied buildings.
• Willingness to travel to job sites and occasionally work overtime as needed.

Compensation & Benefits

• Competitive salary based on experience and certifications.
• Health, dental, and vision insurance.
• Retirement plan with employer match.
• Paid time off, holidays, and ongoing training and certification support.