Repair Sales Representative

Are you the person customers trust to give them a straight answer? Do you enjoy picking up the phone, explaining a problem in plain language, and following up until the job is approved? If you're personable, persistent, and motivated by closing, this role may be for you.

Fire Protection Services, LLC is seeking a Repair Sales Representative to follow up on open repair quotes with our existing inspection customers. When an FPS inspection finds deficiencies in a customer's fire and life safety systems, we send a quote to correct them. This role owns what happens next: reaching out to the customer, answering their questions, putting their mind at ease, and securing approval so the repair gets done and the building stays protected.

Convert open repair quotes into approved work by following up with existing FPS inspection customers. This role supports revenue growth and customer safety by contacting customers who have received a quote to correct deficiencies, explaining what was found and why it matters, addressing their concerns, and guiding them to approval. Once a quote is approved, this role hands the job off cleanly so the repair is scheduled and completed.

Key Responsibilities

• Follow up by phone and email with existing inspection customers who have received repair quotes
• Explain inspection deficiencies and the proposed repair in clear, plain language
• Answer customer questions about scope, pricing, timing, and why the repair is needed
• Address concerns and objections so customers feel confident approving the work
• Secure quote approvals and any required documentation, such as signed approvals or purchase orders
• Manage a queue of open quotes and prioritize follow-up by age, value, and severity of the deficiency
• Maintain a consistent follow-up cadence until each quote is approved or closed out
• Keep accurate records of customer contact, quote status, and next steps in CRM and service management systems
• Collaborate with Operations, Customer Service, and field technicians to clarify scope, request quote revisions, and ensure a smooth handoff to scheduling
• Recognize additional customer needs during conversations and route them to the right team
• Build and maintain strong, long-term customer relationships

Sales Performance Expectations

• Own your open quote queue, follow-up activity, and approval results
• Meet or exceed monthly quote conversion goals
• Achieve defined quarterly approved repair revenue targets
• Maintain established weekly activity metrics (calls, customer conversations, approvals)
• Follow up on new quotes promptly and keep aging quotes from going stale
• Demonstrate accountability for commitments and follow-through
• Partner effectively with internal teams to support customer success
• Continuously refine sales skills, system knowledge, and sales approach

Qualifications

• Sales experience, preferably in a service-based environment with phone-based follow-up and in person meetings
• Fire and life safety industry experience is a significant plus, especially with fire sprinkler and fire alarm systems
• Ability to learn technical information and explain it clearly to non-technical customers
• Strong verbal and written communication skills
• Comfort making outbound calls, initiating conversations, and navigating objections
• Proven ability to manage time, priorities, and a high volume of open follow-ups
• Ability to work independently while collaborating with a team
• Experience using CRM systems and sales tracking tools

Our Core Mindsets

• Relentless Hustle – Take ownership and pursue results
• Relationships First – Build trust through service and follow-through
• Better Together – Win through collaboration
• Ever Evolving – Learn, adapt, and continuously improve

About Fire Protection Services, LLC

Fire Protection Services' primary focus is the recurring inspection, testing, maintenance, service, and repair of fire and life safety systems for commercial businesses, including fire alarm systems, fire sprinkler systems, kitchen hood suppression systems, portable fire extinguishers, fire pumps, fire hydrants, backflow preventers, and special hazard systems.

As Georgia's largest inspection-focused fire and life safety company, FPS:

• Delivers services throughout Georgia
• Applies a modern approach to a traditional industry
• Leverages technology to enhance service delivery
• Focuses on the long-term value of recurring services
• Competes confidently with private equity and corporate competitors
• Develops people in the field, not just in the office

Founded in 1988, FPS was one of the first companies to combine fire sprinkler and fire protection inspections, helping clients protect lives and property while reducing costs. Today, FPS continues to grow through strong execution, trusted relationships, and a commitment to doing the work the right way.

Interested? Apply today!

Fire Protection Services, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.