Service Sales Specialist

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

The Opportunity

When a customer gets an inspection report full of deficiencies, they don't always know what they're looking at or how worried they should be. That's where you come in. As a Service Sales Specialist at Encore, you're the person who turns a stack of technical findings into a clear plan of action. You quote the work, explain the stakes, and guide customers from confusion to confidence. You move fast, you follow through, and you make the whole process feel easy for people who are counting on you.

Key Responsibilities

Quote Deficiency Work

• Review completed inspection reports and identify all deficiencies noted by technicians or inspectors
• Generate accurate quotes for repairs, replacements, adds, moves, and changes (MAC) across fire alarm, sprinkler, and suppression systems
• Prioritize and clearly communicate deficiency urgency levels from AHJ-required immediate corrective action to preventive or code-advisory items
• Work within established pricing tools, templates, and approval thresholds to turn quotes around quickly using our Service Delivery Platform, Service Trade.

Customer Communication

• Contact customers promptly after inspections to walk them through findings and recommendations
• Translate technical deficiency language into plain terms customers can understand and act on
• Field questions about compliance timelines, system consequences, and repair options without creating unnecessary alarm - or unnecessary delay
• Follow up persistently on open quotes and outstanding approvals using a defined cadence
• Maintain a professional, consultative tone across all customer interactions

Pipeline & Process Management

• Manage an active pipeline of open deficiency quotes at various stages of follow-up
• Trach all activity in the CRM/quoting system and keep records current at all times
• Meet or exceed activity and conversion targets for quote volume, response time, and close rate
• Escalate high-priority or time-sensitive compliance situations appropriately and quickly

What You Bring to the Table

• 2+ years in inside sales, estimating, or customer service - ideally in a trade, service, or technical environment
• Comfort reading inspection reports, service documents, or technical work orders and knowing what questions to ask
• Strong verbal communication skills - you can explain a complicated problem clearly and confidently to someone with no technical background
• Highly organized with the ability to juggle a high volume of open quotes, follow-ups, and deadlines without things slipping
• Persistence, resilience, and a genuine ease with direct, honest conversations - especially when a customer needs to make a decision
• Proficiency with Microsoft Outlook, Word, and Excel, with the mindset to learn new tools quickly
• Willingness to self-teach platforms like HubSpot and ServiceTrade as needed
• A people-first approach — you build trust with customers and internal teams by being prepared, reliable, and easy to work with

What Will Make You Stand Out

• You have experience in life safety, fire protection, or another building services or route-based service business.
• You don’t need someone looking over your shoulder. You manage your own workload and you hit your numbers.
• You have prior experience using HubSpot, ServiceTrade, or similar CRM and service management tools.
• You have experience partnering directly with outside sales, operations, and service teams to support shared revenue goals.
• Familiarity with NFPA codes or AHJ compliance requirements
• You can demonstrate an ability to get in front of customers, build rapport quickly, and stay top of mind without being pushy.

Beyond the Paycheck

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity. Pay range is anywhere between $60,000-$80,000 commensurate with experience.

• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.

• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.

• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.

• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.

• Tools for Success: Access to leading-edge web-based productivity tools.

• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.

• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.

• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

At Encore Fire Protection, we protect people and property, and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, veteran status, status as a protected veteran, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you need a reasonable accommodation at any point during the application or interview process, please let us know at [email protected].